Portfolio
Hi, I’m Jimmy 👋
I work in IT Support with a passion for homelabs, infrastructure, and self-directed learning. When I’m not solving problems at work, I’m building and breaking things in my home lab.
ICT Support professional with hands‑on experience supporting Windows Server, Active Directory, Microsoft 365, networking technologies, and end‑user devices. Known for clear communication, fast issue resolution, strong documentation habits, and a security‑focused mindset. Experienced across corporate and school‑based environments, with a track record of delivering reliable IT services and contributing to continuous improvement.
About Me
I’m an IT Support professional who believes the best way to learn is to get your hands dirty. I run a personal homelab to sharpen my skills in networking, Linux, virtualisation, and security — all on my own time, on my own hardware.
Projects
🖥️ Homelab — Self Training Ground
A personal lab built on a Dell Mini PC running Proxmox VE. Used daily to practice Cisco networking, Linux administration, and security tooling in an isolated environment. Read the write-up →
Using containerlab to learn docker and virtualization
Key Skills:
• Windows Server administration & troubleshooting
• Active Directory (users, groups, GPOs, OU structure)
• Microsoft 365 & Exchange support
• Networking: DNS, DHCP, switches, VPNs, firewalls
• End‑user device support (Windows, ChromeOS, AV equipment, peripherals)
• ITSM ticketing (Confluence workflows)
• Asset lifecycle management (installation, configuration, patching, decommissioning)
• Cyber security fundamentals (access control, patching, secure configuration)
• Documentation: knowledge base articles, support guides, asset records
• Vendor & 3rd‑party coordination
• Strong communication --- ## Professional experience
IT Support Specialist — Tourplan (Christchurch, New Zealand)
Oct 2018 – Jan 2024
• Delivered first-level and advanced support for Windows, Azure, SQL, and business applications.
• Troubleshot system issues, software faults, connectivity problems, and user access requests.
• Managed onboarding/offboarding: account creation, password resets, permission updates, device setup.
• Installed, configured, and maintained computers, applications, and Azure-hosted systems.
• Documented tickets, resolutions, and internal procedures to improve team efficiency.
• Supported LAN/Wi-Fi, VPN gateways, Remote Desktop, printing, and endpoint imaging.
• Administered SQL databases (approved queries, backup/restore, performance checks).
• Authored internal documentation for Azure deployments, firewall rules, and SQL workflows.
School‑Based IT Support (Training & Practical Lab Experience)
2024 – 2026
• Supported Windows Server/AD environments across labs, and devices.
• Collaborate with team in Cyber Security Challenges to attack & protect the system.
• Responded to diverse user needs with clear communication and expectation setting.
• Assisted with server patching, workstation imaging, and secure configuration.
• Contributed to documentation and continuous improvement initiatives. --- ## Certifications I have completed the following training * Associate degree in IT - Cyber Security (Sierra College, California, May 2026) * Palo Alto - Cybersecurity Fundamental * Palo Alto - Security Operation Fundamental * Palo Alto - Cloud Security Fundamental * Palo Alto - Network Security Fundamental * Bachelor of Information Technology (Southern Institute of Technology, New Zealand, December 2016) * American Red Cross/CPR 2026 * CNC & CAD/CAM Coursework – Sierra College (additional technical problem‑solving background)
Contact
| https://www.linkedin.com/in/itwizardnz/ | |
| 🐙 GitHub | https://github.com/jimmyhuydev |
Always learning. Always building.